We offer shipping within the United States of America. Once your order has processed, you will receive a shipping confirmation email with tracking information. For questions about your package, feel free to email us at [email protected].
How are shipping costs determined?
National shipping rates are calculated based on flat rate shipping options offered by USPS.
How do I get free shipping?
During the COVID-19 pandemic, all shipping is free site wide with no minimum.
How long should I expect to wait for my order?
Most orders are processed within 1 -3 business days. Shipping times depend on the shipping option that you choose.
Free shipping: 2-5 days
Priority Mail: 1-3 days
Priority Mail Express: 1-2 days
Do you offer international shipping?
Currently, we only offer shipping within the United States of America. We are working to fulfill international orders in the near future. If you live outside of the USA and want Bennett Bitters, email us at [email protected] and we will let you know the moment international shipping becomes available.
How will I know when my order has shipped?
You will receive an email with tracking information as soon as your label is printed!
We have a 100% satisfaction guarantee and are happy to accept all returns within 30 days of delivery.
How do I return or exchange an item?
Send us an email at [email protected] requesting a return or exchange on any item within 30 days of delivery. Please specify whether you would like to return the item for a full refund or exchange it for the same or similarly priced item.
We will respond within 24 hours with a pre-paid shipping label. Send the item back and you will receive a new item or a full refund within 7 business days of when it arrives at our returns department.
What should I do if my order isn’t accurate?
Send us an email at [email protected] with your order number. Let us know which items you received and we will make it right.
What if my order arrives damaged?
If an item arrives damaged, please email us within 7 days at [email protected]. Let us know which items arrived damaged and we will send you a replacement immediately and free of charge.
Can I update or cancel my order once it’s been placed?
Unfortunately we cannot update orders after they have been placed. If you would like to cancel an order, email us with the word CANCEL in the subject line. If the order hasn’t gone out yet, we will cancel the order and refund you the purchase amount. If the order has gone out, refuse the delivery by writing “RTS” on the box once it has arrived and ask your postal carrier to return it to sender. We will refund the purchase amount in full once they have returned to our warehouse.
Most orders are processed within 1-3 business days. For questions about your order feel free to email us at [email protected].
What forms of payment do you accept?
We accept all major credit cards and payment through PayPal.
When will my credit cart be charged?
Credit cards are charged as soon as the order is placed.
What do I do if my payment is declined?
Contact your bank or credit cart company. They will have the resources to help you identify the issue.
How do I redeem a coupon code?
Simply enter the coupon code at checkout!
Can I redeem multiple coupon codes at once?
Our system only allows one coupon code per order.
Can I use my coupon code on any item?
Coupon codes work for any and all items listed on the website including already discounted items.
How can I stock Bennett Bitters at my bar or retail store?
We offer simple and direct wholesale for retail and bars. Email us at [email protected] and we will work with you to set up a wholesale account that will fulfill your business needs.
*THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
© 2020 BENNETT BITTERS. ALL RIGHTS RESERVED